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Big5Casino Review
What is Big5 Casino Offering?
| License | ✔ |
Regulated by the Malta Gaming Authority and Curacao e-Gaming Authority. |
| Bonuses | ✔ | Welcome bonus, Free Spins, Leopard, Rhino, Elephant, Lion |
| Payment Methods | 18 | VISA, Mastercard, Bank Transfer, Neteller, Skrill, Paysafecard, SOFORT, Zimpler, Trustly, MuchBetter, AstroPay, Interac, Runanga, ecoPayz, iDebit, InstaDebit, Siirto, SafetyPay, Euteller |
| Casino Games | 11 | Blackjack, Poker, Baccarat, Roulette, Video Poker, Scratchcards, Slots, Jackpots, Live Roulette, Live Blackjack, Live Baccarat |
| Providers | 33 | 2by2 Gaming, Altenar, All41 Studios, BetSoft, BTG, Booming Games, Crazy Tooth Studio, Elk Studios, iSoftBet, GAMOMAT, Gameburger Studios, Gamevy, Hacksaw Gaming, Kalbama Games, NetEnt, Merkur Gaming, Microgaming, Pragmatic Play, Quickspin, RedRake, Red Tiger, Rabcat, Realistic, Snowborn, Triple Edge Studios, Oryx Gaming, Thunderkick, WAZDAN, Play’n Go, Kiron, Just For The Win, Leap, Golden Rock Studios. |
| Mobile App | ✗ | Unfortunately, the platform is only accessible through mobile-compatible browsers. |
| VIP Program | ✔ | The loyalty program offers five tiers of rewards. |
| Minimum Deposit | ✔ | CA$10 |
| Minimum Withdrawal | ✔ | CA$10 |
| Customer Care | ✔ | Options for support include live chat, online forms, email, and phone assistance, primarily reserved for high-ranking VIP players. |
Regulation, Security, and Trustworthiness of Big5 Casino
Big5 Casino holds licenses from the Malta Gaming Authority and the Curacao e-Gaming Authority. It adheres to the Data Protection Act and maintains registration with the Data Protection Manager in Malta, ensuring that your personal data is securely handled for specific purposes only.
Transactions are safeguarded using 128-bit SSL encryption technology, ensuring that sensitive banking and login information remains confidential from external access.
At the bottom of each webpage, Big5 Casino provides easy access to terms and conditions, security and privacy policies, as well as payment information. These sections can clarify any legal inquiries you may have and outline your responsibilities as a user.
How I Tested Big5 Casino
Evaluating casinos requires a significant investment of time and an eye for detail. It’s not just about listing good and bad points; it involves a thorough assessment of what the casino does well and what could be improved. Here are some considerations to keep in mind when browsing an online casino's website.
1. Bonus offers and analysis:
Big5 offers a fairly typical welcome bonus alongside weekly promotions and opportunities for tournaments. Players at the VIP levels can access additional exclusive rewards.
2. How easy it is to open an account
The registration process should be user-friendly and straightforward. No one wants to navigate a complex system or gather a plethora of information for verification.
3. Important information regarding their deposit methods
More deposit options are always a plus. Big5 provides a total of 18 ways to fund your account, including debit cards, bank transfers, and various e-wallet solutions.
4. Overview of their game selection
You can find a selection of 25 Live Casino games, over 500 video slots, and nearly 100 table games and scratch cards on the Big5 Casino platform.
5. The play experience
The gaming experience is influenced by the design quality and performance across different devices. All games at Big5 Casino are accessible via mobile-friendly browsers.
6. How withdrawing works
It's crucial to have quick access to your winnings. Big5 Casino offers payout methods like Bank Transfer, Neteller, and Skrill.
7. What do you do if you run into issues?
An effective customer support system contributes significantly to a satisfying gaming experience. Big5 Casino has a live chat feature available for 12 hours each day, and players can also email the support team.
Welcome Offers and Bonuses – Snag a Bonus at Big5 Casino
Canadian players can take advantage of a generous 100% match on deposits up to CA$500, along with 500 free spins. These spins are distributed in ten batches starting from the day of your initial deposit, allowing you to enhance your bankroll.
The site has specific wagering requirements (WR) that must be met before withdrawing any earnings from bonus spins or matched deposits. The WR varies depending on the game type; slots have a 100% WR, whereas table games maintain a 10% WR.
Promotions and Tournaments
The benefits at Big5 Casino extend beyond the initial welcome bonus, with daily and weekly promotions that encompass free spins, challenges, and additional deposit matches. Tournaments like Drops and Wins and Cash Days provide opportunities for substantial winnings, with prizes reaching up to CA$2,500,000.
VIP Program
Details regarding the specific bonuses and benefits at each loyalty level remain somewhat unclear. However, they assure that top-tier Lions will enjoy tailored experiences and will have access to dedicated consultants via phone.
Players advance through the loyalty program, starting from Buffalo and progressing through Leopard, Rhino, and Elephant, ultimately reaching Lion status. Big5 utilizes a points system based on your wagering and win history to determine level advancements.
Creating a New Account with Big5 Casino
The registration process is quite straightforward. The website will guide you through each step while providing clear choices for currency and language. You'll need to verify your email for security, after which you can fill in your details and select your payment methods.
Payment methods
| Payment Method | Type | Average Deposit Time | Average Withdrawal Time |
|---|---|---|---|
| Visa, Mastercard | Credit / Debit Card | Instant | This withdrawal method is not available. |
| Bank Transfer | Bank Transfer | Instant | 48 hours |
| Neteller, Skrill | E-wallet service | Instant | 48 hours |
Many Options, Many Terms
As you ascend through the VIP levels, your withdrawal options may become more sparse. All payouts are denominated in Euros, with a maximum withdrawal limit of €5,000 per month, which is relatively low and may prompt users to explore other casinos.
Games You Can Play at Big5 Casino
A wide range of software providers supply games for Big5 Casino, featuring well-known giants like NetEnt and Play' N Go, as well as smaller developers such as RedRake. However, the casino does not offer any exclusive titles or popular games like Deal or No Deal.
With over 500 video slots available, you will find a wide variety of themes, genres, and rewards, whether you prefer simple classic slots or the latest games filled with features.
The site conveniently categorizes games into sections for poker, baccarat, roulette, video poker, scratch cards , and more. Players can opt for traditional games or try something unique like Vegas Single Deck Blackjack Gold Series.
The Live Casino section offers a variety of gaming options, with four to eight games available under each category. This platform simulates the experience of a physical casino, providing a different level of interaction for enthusiasts.
Game Providers
The list of game providers at the casino is extensive, featuring names like NetEnt, Microgaming, Red Tiger, and Snowborn, leading to a richer selection in both style and gameplay.
NetEnt is responsible for the Live Casino offerings, known for its stellar reputation within the i-Gaming community, ensuring an enjoyable gaming experience with smooth live dealer interactions.
Want to Retrieve Your Earnings? Here’s What to Know
At Big5 Casino, you must withdraw your winnings using the same method you used to deposit, unless that option is unavailable. This can happen if you opted for a debit or credit card; in such cases, a bank transfer or e-wallet service will be necessary.
The withdrawal method options are naturally limited, but they become more numerous as you progress through the VIP ranks. The casino may impose a withdrawal fee of up to 10% for e-wallet transactions, depending on your bank's charges.
Withdrawals must be a minimum of €20 in your currency. Since the casino operates only in Euros, you may need to account for current exchange rates.
Customer Support
| Contact | Average Answer Time | |
|---|---|---|
| 24-48 hours | ||
| Live Chat | Available from 12:00 CET to 00:00 CET through their website. | 5-10 mins |
Big5 Casino customer support is accessible through Live Chat from 12:00 CET to 00:00 CET, Monday to Sunday. Additionally, there's an option to complete a web form for contact or directly email Big5 at .
The website and support services are offered in English, German, Finnish, and Norwegian. You can find various helpful links at the bottom of each page, including an FAQ section, Terms and Conditions, game guides, bonus information, and security details.
Responsible Gambling
Big5 Casino promotes responsible gaming practices aimed at those who might struggle with addiction or view online casinos as easy money-making ventures. Once logged in, players can access a Problem Gambling Survey to self-assess their gambling motivations.
The casino will respect the deposit and wagering limits you establish. Players also have the option to request account suspension or removal from the mailing list. There is an option to initiate a cooling-off period lasting up to six months to manage personal finances better or to remove temptation temporarily.
Conclusion
Big5 Casino provides a host of bonuses and a VIP program designed to engage players. While the variety of games might not compete with larger casinos, they do offer selections from less prominent developers.
This is a fantastic chance for you to uncover some hidden treasures that others may have overlooked. There are many options when it comes to depositing funds, but unfortunately, the choices for withdrawing them are somewhat restricted.
We are confident that you will have a great experience at the casino. Your personal information online is safeguarded, and the casino operates under a valid license. Achieving a prestigious VIP status might be more attainable in this environment.